Accounts and Logins

Where can I find information about my current subscriptions?

On the main navigation menu, click on ‘MyAccount’. Your account information will be displayed. Next, click on the ‘Subscriptions’ link.

Can I cancel my subscription at anytime?

YES. On the main navigation menu, click on ‘MyAccount’. Your account information will be displayed. Next, click on the ‘Subscriptions’ link -> ‘Cancel’

How do I update payment information for my paid subscription?

On the main navigation menu, click on ‘MyAccount’. Your account information will be displayed. Next, click on the ‘Subscriptions’ link and then click on the ‘Update’ link

How do I know if I’m logged in?

You will see your login name displayed underneath the top navigation menu.

License

What is allowable under the CutGen Free account?

The Cutgen Free (Basic Box Designer) & 7 day trial period is for personal use only. You may create physical items but only for your own personal use or as gifts. You may not sell items you make using CutGen or use designs for marketing your business. For commercial use, please upgrade to a Premium membership.

Can I sell physical items using designs I made with CutGen?

If you have a CutGen Premium membership then yes! The CutGen Premium membership grants you a commercial license to sell physical items you make using CutGen’s SVG generators.

If I cancel my CutGen Premium membership, can I still sell physical items of designs I had downloaded during my CutGen Premium membership?

Yes.

Can I sell or give away digital designs (like SVG files) that I make with CutGen?

No.

You may not sell or give away digital designs (like SVGs) that you generate or are derived from CutGen’s generators. 

The CutGen commercial license applies to physical items only.

Can I use your photos in my marketing?

No.

Issues/Troubleshooting

I loaded the generator, but I don’t see any 3D Model?

Try closing your web browser and re-launching. If that doesn’t work, a PC shutdown and restart will be required.